JBM Help desk solution is a customer centric service desk management solution which provides the group a complete control every support request made by the client.
The JBM customers and their user base can simply mail the request to “email@example.com” and the system will issue a service ticket. The solution also maintain the ticket related communication in one central repository which is accessible to both client and the JBM support team.
The JBM support tickets and their status may be tracked from within JBM’s instance of the customer from the systems tools menu.
Help desk management process of group has helped us strategically manage following areas:
- Ensuring quick turn around time on support.
- Permanent bug resolution.
- Transparency of support services to the client.
- Client feedback and healthy closure of the issues.
- Valuable analysis of tickets contributing to the product development and also user training management.