Welcome to Jupiter support centre. This is your online home designed to provide you the right support needed to keep JBM functional in your organization. Following are the methods by which you can obtain the support services.
- You can search our knowledge base, help manuals for every module of JBM.
- If you are unable to find help, you can chat with our online representative available during business hours and get the required support.
- Alternatively you can also leave a ticket through the secure login access provided to your organization when you purchase JBM.
- Or simply email to firstname.lastname@example.org, and our service desk will take over your request.
- Please feel free to contact your respective account manager in case of emergency or instant support requirement.
The continuity of business of our customers is of utmost importance to us. We respond to the request the same business day for all high priority requests such as server down, application failure or service has completely stopped. Other nature of request would be reviewed and prioritized as per our regular schedule. Our service desk would provide the status tracking of your pending tickets with us.
We request all our customers to keep their ANNUAL MAINTENANCE CONTRACT active and enjoy a vast range of benefits. Please visit our JBM AMC section for details on the benefits